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Unexpected
phone charge?

Here's what to do

Quizzes & competitions
Adverts for quizzes and competitions can be found everywhere; on Facebook, websites and print media.  Premium rate competitions will charge you for entry and may involve ongoing charges if you subscribe, you should ensure that you understand the pricing by reading the terms and conditions before entering. All subscription services require an interaction from the consumer in order to join, whether by sending a text, or by entering a PIN received on the mobile phone into the completion website.

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Voting (TV & web)
Premium rate is often used a way vote interactive television shows and websites. Your vote is counted via your interaction which could involve a call to telephone number beginning with 09 or via a call or text to a short code from a mobile phone. Each interaction will result in a separate one-off charge.

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Charity donations
Making a charity donation by text is a quick, simple method of making a one-off or ongoing contribution to a charity of your choice. These services will typically use five digit short codes prefixed 70xxx. You should ensure that you are happy with the amount you are donating before proceeding.

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Digital content
Digital content is anything that you can purchase that is not a solid item; music tracks, videos, wallpapers or games.  Purchases can be made on a per use basis, or via subscriptions that are charged periodically. Often games can be downloaded to your mobile device for ‘free’ but will also allow you to purchase additional content (such as coins, or extra lives) which can be charged to your telephone bill instead of a credit or debit card.

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Directory enquiries (118 numbers)
Directory Enquiry Services are typically provided by calling a six digit number which starts with 118xxx – These services can be expensive, therefore you should check the pricing on the promotion for the service before calling.  Directory Enquiry Services are not required to provide pricing on connection, however must warn you of the ongoing cost if you wish to connect directly to the telephone number you have requested. It is often better to make a note of the number you have requested, and call it separately.

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