Welcome to PhonepayPlus 2010/11 Annual Report

In 2010/11, PhonepayPlus built on its success in preventing consumer harm, with another 52% drop in consumer complaints. We also looked ahead, publishing our new Code of Practice and working with industry to ensure the successful launch and implementation of the first industry-wide Registration Scheme. Download PhonepayPlus' 2010/11 Annual Report as a PDF.

To get a taster of what's in the 2010/11 Annual Report, watch the videos below to see what key stakeholders had to say about our work this year.