Industry Liaison Panel Terms of Reference

Revised version agreed by ILP and PhonepayPlus
February 2011 

Introduction

The Industry Liaison Panel (ILP) is an advisory panel identifying emerging trends and issues facilitating a two-way communication between the industry and PhonepayPlus the regulator of  Premium Rate Services. The relationship exists to ensure regulation is well informed though early sharing of concerns, information, ideas and proposals from both sides.  This should assist PhonepayPlus in delivering its vision through improved compliance in the market. 

ILP Summary notes

2012
 February 2012 ILP summary notes  

2011
2011 December ILP summary notes  
2011 November ILP summary notes
2011 February ILP summary notes

2010
2010 August ILP summary notes
2010 April ILP summary notes
2010 February ILP summary notes

2009
2009 December ILP summary notes
2009 November ILP summary notes 
2009 August ILP summary notes 
2009 May ILP summary notes   
2009 February ILP summary notes 
January 2009 ILP summary notes 

2008
November 2008 ILP summary notes
August 2008 ILP summary notes       
June 2008 ILP summary notes 
February 2008 ILP summary notes 

2007
October 2007 ILP minutes 
July 2007 ILP minutes 
May 2007 ILP minutes 
February 2007 ILP summary notes     

2006
December 2006 ILP summary notes 
September 2006 ILP summary notes         
July 2006 ILP summary notes 
February 2006 ILP summary notes          

Membership

Meetings will be open to one representative from each of the trade bodies accepted for membership by PhonepayPlus. The nominated trade body attendee should be in good standing with PhonepayPlus and should not have direct company association with any service provider or network whose breach record with PhonepayPlus is such that their membership of the ILP would undermine its integrity. Such matters will be judged on their merits by the collective membership of the ILP and PhonepayPlus.

The Chairman will be appointed by the membership and be from industry. The appointment shall be for a period of one year. ILP membership shall also include the industry representatives on the PhonepayPlus Board and from the Executive

Role

  • To consider and advise PhonepayPlus on issues relating to the development of regulation of the premium rate industry. The engagement of the ILP with PhonepayPlus will include an informal pre-consultation process for key PhonepayPlus policy proposals work
  • To advise PhonepayPlus on the general effectiveness of the Code of Practice and Registration Scheme. To provide comments on the effectiveness and workings of the Code of Practice and Registration Scheme with a view to strengthening trust and confidence in the provision of PRS
  • To act as a key forum for PhonepayPlus to raise and inform on matters relevant to all commercial stakeholders
  • Annually, to receive and comment on a presentation of the PhonepayPlus budget
  • To consider and advise PhonepayPlus on suggestions for improvements to the collection arrangement for the PhonepayPlus Levy, fines and Administrative Charges
  • To receive updates on the work of  the PhonepayPlus Contact Centre and discuss means of improving the signposting arrangements between networks, PhonepayPlus and other relevant bodies, including industry providers, to ensure a successful customer experience
  • To discuss trends in complaints, compliance advice, sanctions and Contact Centre activity with a view to early identification of concerns and pre-emptive solutions.

Meetings

The ILP will normally meet at quarterly intervals. Meetings of sub-sets of the main membership of the ILP may also be convened on an ad hoc basis where such a working groups would be desirable to either PhonepayPlus or commercial stakeholder members, or a sub-set thereof. Membership of such workshops may be extended to others who are not ILP members where it is deemed desirable to do so and where the expertise of those others is generally recognised to be of benefit to the task or issue in hand. 

Administration

PhonepayPlus will provide the administrative support for the ILP, including note taking and distribution, and meeting space.