Equality & diversity

PhonepayPlus strives to be a diverse employer in that we value our differences, and wish to acknowledge, understand and appreciate them. These differences are a big asset to us, adding to our creativity, skills and knowledge-base, and we want to maximise our individual and shared potential.

We want to create a motivating and rewarding environment where differences are recognised and valued. Examples of diversity factors include:

  • Education, values, experience, work styles, personality preferences
  • Sex, sexual orientation, age, marital or family status, disability
  • Nationality, national and ethnic origins, race and colour, religion and belief


We want to work in ways that allow everyone to contribute as best they can – through the way we meet and consult, through flexibility and smart thinking in our work and management practices, through our openness to ideas from every single part of PhonepayPlus and our readiness to give opportunities when these arise.

 “I love the fact that the people I work with come from different backgrounds, bringing a wealth of diverse experiences together. A great work ethic across the teams combined with a sense of fun makes coming into work every day a real pleasure.”

Jodie (Investigations Executive)