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Contact Us


Enquiries & complaints about premium rate numbers

For instant information on a premium rate number, access our number checking service


If after using our online service, you require further assistance, please call our Contact Centre on 0800 500 212 between the hours of 9am to 5pm, Monday to Friday (excluding bank holidays) or access our online complaint form.


 

General enquiries

Our main reception number is 020 7940 7474. 


 

 

Registration helpdesk for PRS providers

If you are a PRS provider and have a query about the new Registration Scheme, please phone 0844 264 1222*.

*Calls provided by BT will be charged at up to 5p per minute. Mobile and other providers' charges may vary and are likely to cost more.


 

Media enquiries

Our Media team can be contacted on 0207 940 7440 or emailed at pressoffice@phonepayplus.org.uk .

We do not offer a 24-hour press office service but, if you call 07912 774 339 and leave a message, we will try to return your call.

Please note that the Media team only handle enquiries from the media. Any enquiries from complainants about ongoing investigations cannot be forwarded.

If you would like to be notified each time new documents are added to our website, subscribe to our email-alerts .


 

Website enquiries

If you have an enquiry regarding the PhonepayPlus website, please e-mail webmaster@phonepayplus.org.uk .

Please note that this service only handles enquiries regarding the PhonepayPlus website. Any enquiries from complainants cannot be forwarded.


 

Copy advice and prior permissions 

Copy advice and guidance on proposed service content is available free to service providers from the Executive. If your query relates to this, please e-mail compliance@phonepayplus.org.uk or call 0845 026 1060*.

Due to the volume of advice requested, it may take up to five working days for a written response to be produced by the Executive.

Please note that this service only handles enquiries for copy advice. Any enquiries from complainants cannot be forwarded.

Applications for prior permission must be submitted to the Industry Services team. Applications are processed at a cost of £300 and, depending on the complexity of the application, can take an average of six weeks to process.

All complete applications for prior permission should be submitted to priorpermissions@phonepayplus.org.uk for consideration by the Executive.


*Calls provided by BT will be charged at up to 5p per minute. Mobile and other providers' charges may vary and are likely to cost more.


Industry enquiries

*Calls provided by BT will be charged at up to 5p per minute. Mobile and other providers' charges may vary and are likely to cost more.


Map and directions

PhonepayPlus
Clove Building
4 Maguire Street
London
SE1 2NQ

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