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Contact Us

Enquiries & complaints about premium rate numbers

For instant information on a premium rate number, access our Number checker

If after using our online service, you require further assistance, please call our Contact Centre on 0800 500 212 between the hours of 9.30am to 5pm, Monday to Friday (excluding bank holidays) or access our online complaint form.

Note: At the moment we are receiving a large number of consumer calls. Please bear with us, we aim to respond to every single call as soon as possible. Our advice pages have more information on premium rate numbers and you can also submit a complaint online.


General enquiries

Our main reception number is 020 7940 7474. 



Registration helpdesk for PRS providers

If you are a PRS provider and have a query about the new Registration Scheme, please call us on 0844 264 1222  or email us at registration@phonepayplus.org.uk.


Website enquiries

If you have an enquiry regarding the PhonepayPlus website, please e-mail webmaster@phonepayplus.org.uk .

Please note that this service only handles enquiries regarding the PhonepayPlus website. Any enquiries from complainants cannot be forwarded.


Copy advice and prior permissions 

Copy advice and guidance on proposed service content is available free to service providers from the Executive. If your query relates to this, please e-mail us at compliance@phonepayplus.org.uk .

Due to the volume of advice requested, it may take up to five working days for a written response to be produced by the Executive.

Please note that this service only handles enquiries for copy advice. Any enquiries from complainants cannot be forwarded.

Applications for prior permission must be submitted to the Industry Services team. Applications are processed at a cost of £300 and, depending on the complexity of the application, can take an average of six weeks to process.

All complete applications for prior permission should be submitted to priorpermissions@phonepayplus.org.uk for consideration by the Executive.

Industry enquiries

Map and directions

Clove Building
4 Maguire Street

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