FAQs - Number Checker registration
Contents
General
Who needs to register Number Checker information and numbers/number ranges?
When can I register this information?
How do I register this information?
Which information is mandatory?
What is the purpose of Step 2 – Who else is involved in my numbers?
What is a Data Owner?
Why can't I edit my 'Associated Numbers'?
What does the Bulk Upload tab do?
I have a 10,000 block number range – how do I register this?
Why do I get an error when I enter my customer care number?
I'm an 0871 provider and I decided to register – do I need to register my services?
New services and amendments
I've just connected a service – how long do I have before I need to register its details?
Why does the status of my service record say “incomplete”?
Why does the name of my service look odd?
Do I need to register a new service name for each number or number range?
How and when can I add/remove numbers or number ranges to my service?
Number Checker
Why aren't the services I'm registering appearing on Number Checker?
General
Anyone can register a service but, in practice, it is likely that the provider closest to the Number Checker information is best placed to register and maintain the data.
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You can register your services from today and existing services should all be registered by 1 September when the new Code of Practice comes into force.
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Using your “My Numbers” tab from your account pages, you can follow three simple steps to register your services on PhonepayPlus' Number Checker. There is also a useful “How to” guide available [LINK HERE]
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You must provide the number or number ranges that provide access to the service, your customer care provider that will appear to consumers on Number Checker, the customer care helpline telephone number and your Level 1 provider.
Other information, such as 'Brand Name', 'Billing' and 'Cost Details' are not mandatory; however, they would aid consumers who visit Number Checker to better identify the service they interacted with.
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The purpose of Step 2 is to allow you to manage your service data and share this information with other providers in your value-chain. This Step allows you to nominate other organisations that are connected to a service and allows them to view the service details from their own account screens.
The classification of a provider's role is not binding and is purely meant to better enable you to maintain your records.
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The Data Owner is the only organisation that is allowed to edit the service record information. When you register a service, you are assumed to be a Data Owner unless you select another associated provider and transfer Data Ownership to them.
Data Ownership does not imply any responsibility under the Code and is a means by which you can select the best organisation to keep the service information up to date and accurate.
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If you have services appear in your 'Associated Numbers' tab, it means you have been nominated as an associated provider for that service. This means you are able to view the information that has been registered for those services, but are unable to edit this information as you are not the Data Owner.
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PhonepayPlus is offering a bulk upload service for Number Checker registration (this is similar to that which was offered for organisation registration). From this tab, you can download the template spreadsheet, populate it and submit it to PhonepayPlus to be uploaded onto the database.
This is available now, but PhonepayPlus will be uploading the information with a gated approach, please see the “How to Bulk Upload your Services” guide for more information on the gates available. [INSERT LINK]
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If all the numbers in this block are in operation and you wish to take on the responsibility to update all the Number Checker information, then you can register a service with a large number range.
Ideally, however, PhonepayPlus would recommend that in scenarios like this the provider that is closest to the Number Checker information registers and maintains the data as they are likely to be in the best position to do so.
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A customer care number can only be a non-premium rate number and so we have put validation on this field to only allow numbers that do not begin with 09 and that are at least 11 digits long.
If this is causing you a problem, please contact PhonepayPlus.
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As you are not obliged to register with us at all, you are not expected to register your services. However, there is nothing to stop you registering your services with us and this would be a good way to manage your own data.
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New services and amendments
You should register this service within two working days from the time the number or numbers become operational.
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If you see the word 'incomplete' next to any of your service data, it means that the registration has not been successful. This means you need to continue with the registration and provider further data.
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If you don't provide a 'Service Name', the system will automatically generate one for you using your organisation name and the customer helpline number. This is because the system needs a unique identifier per service record.
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'Service Name' is not mandatory so you only need to enter this where you wish. If you don't enter a 'Service Name', however, one will be automatically generated for you so the system can distinguish between the records.
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You are able to amend service data at any time, provided you are the Data Owner. To do this, just select the Add/Edit/Delete button next to the service record you wish to update.
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Number Checker
PhonepayPlus is only releasing the new Number Checker when its results are as good or better than the current Number Checker.
This will mean that we need to wait for organisations to register all of their services before we can make the switch.
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