Send PhonepayPlus feedback

Please complete this form if you have suggestions, comments or constructive feedback on the service you received from PhonepayPlus, such as:

  • the advice PhonepayPlus gave you
  • how your complaint was dealt with

Please note that complaints about specific premium rate number or services submitted can’t be answered through this form. If you have a complaint about a premium rate service please:

  • complete our online complaint form
  • call our free helpline on 0800 500 212 (open 9am-5pm Monday to Friday)
  • write to PhonepayPlus, Freepost, WC5468, London SE1 2BR

All fields marked * must be completed.

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