December 2010
14 December 2010
PhonepayPlus today published a schematic that illustrates how we deal with complaints about services.
08 December 2010
This Notice applies to those operating premium rate services (PRS) on the number ranges beginning 0871/2/3 and 09
03 December 2010
PhonepayPlus today launches its consultation on its draft Business Plan & Budget for the financial year 2011/12.
November 2010
22 November 2010
PhonepayPlus, the regulator of premium rate services (PRS), today published an overview of its consumer research over the last three years, together with five previously unpublished consumer reports.
17 November 2010
PhonepayPlus today published its operations report for the months of July to September 2010.
17 November 2010
PhonepayPlus, the phone-paid services regulator, is aware that a chain e-mail about an alleged postal scam is being circulated on the internet. The email refers to the Royal Mail, Trading Standards and ICSTIS (PhonepayPlus' former name).
October 2010
27 October 2010
PhonepayPlus today issued a public consultation on the Guidance for networks and premium rate service (PRS) providers that will support compliance with the regulator’s new Code of Practice when it comes into force in 2011.
07 October 2010
PhonepayPlus today published a memorandum of understanding with the Advertising Standards Authority (ASA).
September 2010
06 September 2010
Following the PRS Scope review, Ofcom has announced that it will be using the Analytical Framework developed as part of the review to evaluate whether premium rate regulation is appropriate for certain services. One of the services under consideration is Payforit.
03 September 2010
PhonepayPlus has today published a consultation on its new Strategic Plan for 2011/14. The document sets out the key elements of the Plan for consultation with stakeholders, before the final Plan is published later in 2010.
August 2010
23 August 2010
PhonepayPlus today published its operations report for the months of April to June 2010.
23 August 2010
PhonepayPlus, the premium rate services regulator, today announced that Joanne Prowse has been appointed Director of Operations following a comprehensive recruitment process. Joanne will begin on 1 September and will have overall responsibility for consumer services and support, investigations and the recently-created Complaint Resolution Team.
19 August 2010
PhonepayPlus today issued a supplementary Notice to Industry detailing changes to Prior Permission for Premium Rate Services (PRS) used in television broadcasting.
July 2010
30 July 2010
PhonepayPlus has today issued a statement in response to its Multi-Party Chat (Chatline) consultation, as well as published a Multi-Party Chat (MPC) Prior Permission Notice.
23 July 2010
An Oral Hearing Tribunal considered on 2 and 3 June 2010 a case about unsolicited text messages received by consumers between January and October 2009. The case was originally adjudicated on 29 October 2009.
22 July 2010
Research released today shows that consumers back PhonepayPlus’ proposed new Code of Practice for the regulation of premium rate telephony services (PRS).
20 July 2010
PhonepayPlus today published its Annual Report for 2009/10.
06 July 2010
PhonepayPlus today announced that it is extending the deadline for responses to the consultation on its proposed Code of Practice by one week.
01 July 2010
PhonepayPlus today announced a formal policy and process to deal with complaints about the organisation and its conduct. We have appointed Hilary Bainbridge as the Lay Assessor who will independently review such complaints.
June 2010
03 June 2010
Charitable giving via mobile is becoming an increasingly popular way to donate to good causes.
02 June 2010
PhonepayPlus is currently consulting on its new Code of Practice, which represents a significant development in the regulation of premium rate phone-paid services (PRS). The new Code seeks to extend regulatory responsibility throughout the PRS value chain, introduce a new mandatory industry Registration Scheme and base regulation around a set of outcomes designed to ensure consumers can use phone-paid services safely and with confidence.
01 June 2010
PhonepayPlus has submitted evidence to the call for inputs by Ofcom for its review of non-geographic calls services.
May 2010
28 May 2010
PhonepayPlus, the regulator of premium rate telephone services (PRS), today issued an invitation to tender to build a Registration System. This follows a recent consultation in which a majority of respondents agreed that PhonepayPlus should go ahead with the implementation of a Registration Scheme while it consults more broadly on how registration will support its proposed new Code of Practice.
27 May 2010
PhonepayPlus today announced the creation of a new Complaint Resolution team, led by Jodie Isaac, an experienced PhonepayPlus Executive. This new team will work in collaboration with premium rate service providers to tackle minor instances of non-compliance and help increase the overall level of compliance in the industry.
05 May 2010
PhonepayPlus, the phone-paid services regulator, has requested that the premium rate number 09066641142 be switched off, following two complaints from members of the public that live in the West Yorkshire area.
April 2010
29 April 2010
PhonepayPlus today launches a new approach to the regulation of premium rate telephone services (PRS). Today the regulator begins consultation on a new stripped-down and simplified outcomes-based Code with consumers at its heart. Central to the proposed new regime is a Registration Scheme that will shine a light on rogue providers and provide consumers with helpful information on services they may have bought, or are thinking of buying.
22 April 2010
PhonepayPlus today published its quarterly report, covering January to March 2010.
13 April 2010
An interim update and short consultation on PhonepayPlus' proposed Registration Scheme for premium rate service providers.
March 2010
31 March 2010
PhonepayPlus today launched a 10-week consultation on proposals to amend the prior permission regime currently in operation for Multi-Party Chat services.
30 March 2010
PhonepayPlus has reviewed and updated the administrative charges invoiced to companies found to be in breach of the PhonepayPlus Code of Practice, eleventh edition amended April 2008 (‘Code'). The amended administrative charges, detailed below, take effect from 1 April 2010.
30 March 2010
PhonepayPlus today confirmed its annual Business Plan and Budget for 2010/11 following its consultation published on 2 December 2009. The regulator also announced its Administrative Charges for 2010/11, which will apply from 1 April 2010. Earlier this month, PhonepayPlus confirmed its budget for 2010/11 will reduce by 3% to £4,221,850, with the resulting industry levy reduced to 0.21%.
10 March 2010
PhonepayPlus’ PhoneBrain schools project scoops top prize in the Education Sponsorship category at last night’s Hollis Sponsorship Awards
05 March 2010
Following consultation with industry and approval from Ofcom, PhonepayPlus has confirmed its budget for 2010/11 will reduce by 3%.
04 March 2010
PhoneBrain – the schools programme set up by industry regulator PhonepayPlus that helps students create a mobile ringtone or business plan in the classroom – is back for its second year, with backing from the Department for Children, Schools and Families.
01 March 2010
PhonepayPlus today warned that it will take swift action against the misuse of 076 numbers, especially when they are used to mislead consumers as part of a “missed call” scam.
February 2010
24 February 2010
PhonepayPlus today published its operations report for the months of October to December 2009.
09 February 2010
Following publication of this Help Note in December 2009, PhonepayPlus received a number of representations from industry stakeholders seeking clarity on the provisions in the Help Note. We have therefore decided to revise and reissue the Help Note to clarify certain points.
January 2010
26 January 2010
As announced on 22 May 2009, the Fund is in the process of being wound up and monies being returned to eligible contributors as at that date.
PhonepayPlus