PhonepayPlus Limited Publication Scheme


CATEGORIES OF INFORMATION PROVIDED UNDER THE PHONEPAYPLUS PUBLICATION SCHEME (“SCHEME”)

The broad topics into which we have grouped the information we provide in our Scheme are:

  1. Who we are and what we do
  2. A link to the Communications Act 2003
  3. A link to the Ofcom Condition of Controlled Premium Rate Services
  4. The new 12th edition of the PhonepayPlus Code of Practice is now in force.
  5. The new  Guidance to the Code , and related help notes.
  6. Written decisions of adjudications against service and information providers found to be in breach of the Code   
  7. Details of the PhonepayPlus Prior Permission Scheme , guidelines ,  changes to the Prior Permission from 1 September 2011 and how to apply for prior permission
  8. A link to the Memorandum of Understanding between the Advertising Standards Agency and PhonepayPlus
  9. Current and past consultations
  10. Publications and research
  11. What we spend and how we spend it – current year
  12. What are our priorities and how we are doing
  13. How we make decisions
  14. Our policies and procedures
  15. PhonepayPlus' Investigations & Sanctions Procedure  
  16. Registration as a Service Provider/Information Provider or to register your services
  17. 087 – Number Range and compliance guidelines  
  18. Prior Permission services process
  19. Privacy and data protection statements
  20. Diversity & Equality statement
  21. Guidelines for handling complaints and cases


    The information provided in each link above under each topic includes (or will in due course include) details of the following:

    • a brief description of the information,
    • how the information will be made available,
    • details of any charges for information.

    DELIVERY OF INFORMATION UNDER THE SCHEME

    Information in our Scheme that you request to be sent to you by email or post will be sent within 20 working days of receipt of your request. If this is not possible for any reason we will contact you within this time period to let you know why. If there are any charges due, details of this will be provided within the relevant scheme information pages/documents, and these will need to be paid in advance. If you request further hard copies we may charge you for photocopying and postage. You will be advised of this on receipt of the request.

    We will publish all documents under the Scheme in English. Publications in large print are available on request.

    INFORMATION NOT INCLUDED IN OUR PUBLICATION SCHEME

    PhonepayPlus is not currently subject to the Freedom of Information Act 2000 (“the Act”), and while members of the public have the right to make a specific request for information about the public bodies covered by the Act, this does not apply to PhonepayPlus. However, if you are seeking information of a non-confidential nature about our regulatory activities, and the provision of such information does not generate a significant cost or resource output, then we will make this information available in response to any written request.

    We will notify you within 10 working days of your request as to whether we agree to make the information sought available to you. If we object, we will provide reasons for our objection. If we agree, we shall provide you with the information requested within a further period of 20 days.

    INTELLECTUAL PROPERTY RIGHTS

    All intellectual property and related material accessed through this Scheme is owned by PhonepayPlus or licensed to us. The provision of documents via this Scheme does not give the person or organisation who receives them an automatic right to re-use the documents in a way that would infringe copyright, for example, by making multiple copies, publishing and issuing copies to the public.

    Permission to reproduce material does not extend to any material accessed through the Scheme which is owned by third parties. You must obtain authorisation from the third parties concerned to reproduce such material.

    CHANGES TO OUR SCHEME

    We will update our Scheme periodically and we are committed to reviewing the content of its Scheme each year.

    FEEDBACK

    We welcome feedback on our Scheme; comments will be considered and taken into account when reviewing and developing the Scheme. In addition, we will use requests we receive to shape future Schemes. Please provide any comments and feedback to:

    Information Officer
    PhonepayPlus
    Clove Building, 4 Maguire Street, London SE1 2NQ
    Email:     information@phonepayplus.org.uk
    Phone: 020 7940 7409 or 020 7940 7410

  22. The services we offer