the independent appeals body
The Independent Appeals Body comprises a Chairman, His Honour Judge Derek Holden, and four lay members. All five are completely independent of PhonepayPlus and it is their role to hear appeals by service providers in the following circumstances:- against adjudications made by PhonepayPlus, following an oral hearing
- against refusals by PhonepayPlus to grant applications for permission to provide services in cases where permission from PhonepayPlus is required
- against the imposition of conditions as part of the permission granted to a service provider to operate a service.
For further information about the IAB, contact the Clerk to the Body at appealsclerk@PhonepayPlus.org.uk.
The procedures of the Independent Appeals Body can be found at the end of our Code of Practice.