PhonepayPlus Contact us

contact us

enquiries & complaints about premium rate numbers

For instant information on a premium rate number,
access our number checking service

If after using our online service you require further assistance, please call our Contact Centre on 0800 500 212 between the hours of 8.00am to 6.00pm, Monday to Friday (excluding bank holidays) or access our online complaint form

Consumers who are hard of hearing can now contact PhonepayPlus via textlink on 020 7407 3430.

media enquiries

Our Media and Communications team can be contacted on 0207 940 7440 or emailed at pressoffice@PhonepayPlus.org.uk.

We do not offer a 24-hour Press Office service. However, if you have an out-of-hours enquiry that is urgent, the Media and Communications team can be contacted on 07912 774 338.

Please note that the Media and Communications team only handle enquiries from the media. Any enquiries from complainants about ongoing investigations cannot be forwarded.

If you would like to be notified each time new documents are added to our website, subscribe to our e-mail alerts.

website enquiries

If you have an enquiry regarding the PhonepayPlus website, please e-mail webmaster@PhonepayPlus.org.uk.

Please note that this service only handles enquiries regarding the PhonepayPlus website. Any enquiries from complainants cannot be forwarded.

copy advice

Copy advice and guidance on proposed service content is available free to service providers from the Executive. If your query relates to this, please e-mail compliance@PhonepayPlus.org.uk or call 0845 026 1060. (Calls provided by BT will be charged at up to 4 pence per minute at all times. A set-up fee of up to 6 pence per call applies to calls from residential lines. Mobile and other providers' charges may vary.)

Due to the volume of advice requested, it may take up to ten working days for a written response to be produced by the Executive.

Please note that this service only handles enquiries for copy advice. Any enquiries from complainants cannot be forwarded.

industry and all other enquiries

PhonepayPlus
Clove Building
4 Maguire Street
London
SE1 2NQ

View Larger Map

Get directions to PhonepayPlus (opens in PDF)

Tel: 020 7940 7474
Fax: 020 7940 7456

	check a number search site adv search for the public for service providers for phone networks latest news publications & alerts
mission statement the board board members Sir Alistair Graham Robert Chilton Edward Boddington David Clarke Andrew Bud Nicholas Higham Stephen Locke Sara Nathan Mike Short Mike Tully board minutes board handbook sub-committees Code Compliance Panel the adjudicator the iab faqs industry engagement PhonepayPlus forums industry liaison panel international PhonepayPlus funding events jobs contact us useful terms	contact us enquiries & complaints about premium rate numbers For instant information on a premium rate number, access our number checking service If after using our online service you require further assistance, please call our Contact Centre on 0800 500 212 between the hours of 8.00am to 6.00pm, Monday to Friday (excluding bank holidays) or access our online complaint form Consumers who are hard of hearing can now contact PhonepayPlus via textlink on 020 7407 3430. media enquiries Our Media and Communications team can be contacted on 0207 940 7440 or emailed at pressoffice@PhonepayPlus.org.uk. We do not offer a 24-hour Press Office service. However, if you have an out-of-hours enquiry that is urgent, the Media and Communications team can be contacted on 07912 774 338. Please note that the Media and Communications team only handle enquiries from the media. Any enquiries from complainants about ongoing investigations cannot be forwarded. If you would like to be notified each time new documents are added to our website, subscribe to our e-mail alerts. website enquiries If you have an enquiry regarding the PhonepayPlus website, please e-mail webmaster@PhonepayPlus.org.uk. Please note that this service only handles enquiries regarding the PhonepayPlus website. Any enquiries from complainants cannot be forwarded. copy advice Copy advice and guidance on proposed service content is available free to service providers from the Executive. If your query relates to this, please e-mail compliance@PhonepayPlus.org.uk or call 0845 026 1060. (Calls provided by BT will be charged at up to 4 pence per minute at all times. A set-up fee of up to 6 pence per call applies to calls from residential lines. Mobile and other providers' charges may vary.) Due to the volume of advice requested, it may take up to ten working days for a written response to be produced by the Executive. Please note that this service only handles enquiries for copy advice. Any enquiries from complainants cannot be forwarded. industry and all other enquiries PhonepayPlus Clove Building 4 Maguire Street London SE1 2NQ View Larger Map Get directions to PhonepayPlus (opens in PDF) Tel: 020 7940 7474 Fax: 020 7940 7456
	about PhonepayPlus events jobs contact us legal site map