PhonepayPlus Jobs

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vacancies

Summer Placements

We are interested in hearing from bright, committed under-graduates who are seeking a Summer Placement. We are particularly interested in students who are studying towards qualifications relating to the areas of HR, Policy and Legal. We have up to three vacancies, each with a contract of up to six months, and the roles would entail working on interesting projects, adding real value to the organisation and gaining professional experience at the same time. We are offering a pro rata trainee rate of pay, and we are happy to consider those looking to work part-time.

Complaints Investigators

We are seeking talented individuals to join our team that specialises in the investigation of a range of complaints concerning phone-paid services. As a key Executive, you will be responsible for your own case load, ensuring adherence to our Code through effective investigations and putting forward the case, liaising closely with interested parties and adjudication panels.

Essential skills

Experience in case work, legal assistant or other regulatory/legal environment involving formal presentation of cases
Leadership - contributes ideas, flexible & adaptable
Relationship Management - engages & influences others, communicates to the needs of the audience, proactively develops relationships
Problem Solving and Decision Making - investigates & probes issues, focuses on solutions, sound judgement
Organises & Executes - effectively plans & organises priorities, proactive in striving for deadlines, concern for quality
Legal qualification preferred but not essential.

Our Monitoring Diversity Form (available in .doc and .pdf format) is voluntary for all applicants, and will be kept separate from your application and will not be seen by those short-listing. It is for diversity monitoring purposes only. We are committed to equal opportunities and positively welcome applications from all types of culture and backgrounds.

If you would like to apply to our organsation, whether for a specific vacancy or a general enquiry, please send your CV and covering letter, including an indication of salary expectations, to the address shown below.

Human Resources
PhonepayPlus
Clove Building
4 Maguire Street
London
SE1 2NQ

Alternatively, you can email your application to recruitment@phonepayplus.org.uk
In addition to a covering letter, you may also apply for positions by completing our application form available for downloading here.

(Please note these forms are in pdf format, viewable with Adobe Acrobat, which can be downloaded free here.)

working at PhonepayPlus

We are a collegiate organisation of almost 70 staff and growing. Our concern for the welfare of consumers, in what is a fast-paced and challenging sector of the telecommunications industry, extends to our concern for the welfare of our staff.

As holders of the Investors in People Award, PhonepayPlus is keen to invest time and energy in your career to ensure we remain competitive and to help your individual development. At the same time, we are going through a period of significant change, with our presence increasingly being felt in media circles with increasing pressure to rise to the demands of consumers, government, industry, media and related bodies. This results in us seeking out knowledgeable and skilled individuals who reflect the ethical values and flexible change-orientated behaviours expected of all those working at PhonepayPlus.

typical benefits of working for PhonepayPlus

25 days holiday
flexible hours of work
enhanced family-friendly policies
pension and life assurance
private health
season ticket loan
employee assistance programme
childcare vouchers
staff recommendation scheme

thank you for your interest in PhonepayPlus

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