Regulating to build consumer trust in phone-paid services
PhonepayPlus is the organisation that regulates products or services - such as competitions, TV voting, helplines, adult entertainment, downloads, new alerts or interactive games - that are charged to users' phone bills or pre-pay accounts.

0871 numbers

Telephone numbers beginning with 0871 cost anything between five and ten pence per minute from a BT landline.
Calls to 0871 numbers involve a form of micro-payment whereby revenue can be shared between the company you are calling and the third party that's providing the telecoms service. 

The 0871 number range is used by a variety of organisations, from interactive ticket booking lines and financial services organisations to holiday booking services.

Ofcom, the communications regulator, has also introduced the 0872 and 0873 number ranges to provide additional capacity for future demand since the 0871 range was approaching exhaustion.

In 2006, Ofcom published its policy statement on Number Translation Services, entitled "NTS - A Way Forward".  This set out a number of changes that it has decided to make to the regulation of these numbers.  Ofcom stated that it had two particular objectives in doing so:

  1. To increase the level of consumer protection provided for calls to these numbers;
  2. To improve pricing transparency for calls to these numbers.

Ofcom will shortly consult on its proposals and will provide an expected timeline for the changes to be implemented.

Related documents:

Back to Code & help overview