Regulating to build consumer trust in phone-paid services
PhonepayPlus is the organisation that regulates products or services - such as competitions, TV voting, helplines, adult entertainment, downloads, new alerts or interactive games - that are charged to users' phone bills or pre-pay accounts.

Make sure your service meets our standards

We're here to provide you with free advice to help you set up a premium rate or phone-paid service for your customers and to ensure your service meets the standards set out in our Code of Practice. 

If you are seeking advice about

  • setting up a service
  • registering with PhonepayPlus
  • obtaining prior permission before you set up your service
  • Ensuring your service complies with our code

take a look at our Compliance Advice FAQ section and our Industry SupportTeam Factsheet

or

contact our Industry Support Team by:

Email compliance@PhonepayPlus.org.uk
Call   0845 026 1060
Fax 0845 026 1061
For overseas enquiries, please call +44 20 7940 7418.

(Calls provided by BT will be charged at up to 4 pence per minute at all times. A set-up fee of up to 6 pence per call applies to calls from residential lines. Mobile and other providers' charges may vary.)

Or write to Industry Support Team, Post Clove Building, 4 Maguire St, London SE1 2NQ