Regulating to build consumer trust in phone-paid services
PhonepayPlus is the organisation that regulates products or services - such as competitions, TV voting, helplines, adult entertainment, downloads, new alerts or interactive games - that are charged to users' phone bills or pre-pay accounts.

Statements of Expectation

 Where we're headed. Your guide to what is expected of you as a Service Provider.

2007

STATEMENT ON NEW RULES FOR QUIZ TV SHOWS
(4 April 2007)
icstis has today issued tough new rules to boost consumer trust and confidence in Quiz TV shows. The new measures, which will come into force in four weeks' time, will give viewers a better understanding of their chances of getting through to programmes and clearer information on the cost of each call they make to participate.

Click here to view
icstis' revised Statement of Expectations for Call TV Quiz Services.

2006

STATEMENT ON CONSUMER REFUNDS
(3 October 2006)
icstis has today published the criteria it will use when awarding consumer refunds as part of a sanction when its Code of Practice is breached. The accompanying press release outlines possible circumstances which are likely to trigger an order to pay refunds.

2005

STATEMENT ON ITS USE OF THE EMERGENCY PROCEDURE
(15 March 2005)
icstis has issued a Statement on its use of the Emergency Procedure in response to recent serious consumer harm caused by a number of service providers.

Back to Code & help overview