6.1 Permission requirements
6.2 Promotional material
6.3 The conduct of live services
6.4 Chatline services (multi-party)
6.5 Claims for compensation
6.1.1 No live services may be provided without prior permission from PhonepayPlus, save that PhonepayPlus may identify categories of live services which are exempt from the prior permission requirement. Such exemptions may be withdrawn or modified by PhonepayPlus at any time on reasonable notice and a list of exempt categories will be published by PhonepayPlus from time to time.
6.1.2 PhonepayPlus may set such conditions as it sees fit in the granting of permission under paragraph 6.1.1.
6.3.1 Unless PhonepayPlus grants permission to do otherwise:
6.3.2 The service provider shall take reasonable steps to identify and cut off calls made without the permission of the bill-payer.
6.4.1 Chatline services must not be promoted or operate as sexual entertainment services and operators must use all reasonable endeavours to prevent conversation which is primarily of such a nature.
6.4.2 Before a service user may participate in a chatline service, the service provider must obtain the user’s date of birth and confirmation that he has the permission of the bill-payer to use the service.
6.5.1 Where it considers it appropriate, PhonepayPlus will not grant permission under paragraph 6.1.1 unless it is satisfied that compensation arrangements exist for the prompt and effective provision of compensation. Compensation must be available to any person whose connection to the electronic communications network has been the subject of unauthorised use of the relevant live service(s) and in respect of which the Adjudicator has made an award in accordance with paragraph 6.5.4 of the Code.
6.5.2 At the time of publication of this Code, neither live entertainment services nor chatlines may be provided unless a compensation scheme approved by PhonepayPlus is in place and the relevant service provider has complied with the terms of the relevant compensation scheme.
6.5.3 Claims for compensation may be made by any person whose connection to the electronic communications network has been the subject of unauthorised use. When claims are received by PhonepayPlus, the relevant service provider(s) will be given an opportunity to settle them to the satisfaction of the claimant.
6.5.4 If the service provider does not settle the matter to the satisfaction of the claimant within a reasonable time, the matter will be referred to the Adjudicator, who will determine the matter in accordance with his procedures and who may require that the service provider pays the claim or part of it, together with an administrative charge and appropriate provision for the claimant’s costs.
SECTION 7 SUPPLEMENTS, BUT DOES NOT REPLACE, THE GENERAL PROVISIONS IN SECTION 5.
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6.1 Permission requirements
6.2 Promotional material
6.3 The conduct of live services
6.4 Chatline services (multi-party)
6.5 Claims for compensation