The Executive offers FREE advice on matters relating to compliance with the Code of Practice and can also give advice on setting up services and applying for permission. If you are seeking advice on:

- Setting up services
- Registering with PhonepayPlus
- Prior permission

view our Compliance Advice FAQ section and our Compliance Team Factsheet

or

contact our Compliance Team on:

Call                                       Fax
0845 026 1060                         0845 026 1061

(Calls provided by BT will be charged at up to 4 pence per minute at all times. A set-up fee of up to 6 pence per call applies to calls from residential lines. Mobile and other providers' charges may vary.)

For overseas enquiries, please call +44 20 7940 7418.

Email                                     Post
compliance@PhonepayPlus.org.uk            Clove Building, 4 Maguire St, London SE1 2NQ

Compliance check list
As a service provider, you will need to do the following prior to starting any premium rate service:

• Register as a service provider if contracting with a
  registered network operator                                  
  
  
• Read and understand the PhonepayPlus Code of Practice and
  accompanying help notes                                     
  
  
• Obtain prior permission, if applicable
  click here for details of services requiring permission   
  
  
• Have in place a UK non-premium rate customer service telephone line   
  
  
• Subscribe to PhonepayPlus email notifications                 

If you are unclear or have any concerns regarding the above, don't hesitate to contact the Compliance Team.