Regulating to build consumer trust in phone-paid services
PhonepayPlus is the organisation that regulates products or services - such as competitions, TV voting, helplines, adult entertainment, downloads, new alerts or interactive games - that are charged to users' phone bills or pre-pay accounts.

Adjudications

The decisions we've made. See what's of interest to you, or of relevance to the service you provide.

  • Recent adjudications - Summaries of the most recent cases to be heard at PhonepayPlus Tribunals

  • Search adjudications - Full minutes of all past PhonepayPlus adjudications - search by date, service provider, service type or keyword

  • Informal procedures - Summaries of all past PhonepayPlus informal procedures - search by date, service provider, service type or keyword

  • Adjudications process - A brief guide to what triggers a PhonepayPlus investigation and how the formal process works

  • Your rights - Information for service providers, network operators and information providers on specific provisions and requests