Regulating to build consumer trust in phone-paid services
PhonepayPlus is the organisation that regulates products or services - such as competitions,
TV voting, helplines, adult entertainment, downloads, new alerts or interactive games - that are charged
to users' phone bills or pre-pay accounts.
Our job as regulator is to help you if you've experienced problems in a number of specific areas. For example, if you have a complaint about:
the promotion or advertising of a service (for example the cost of the call wasn't stated, or misleading claims were made in the promotion)
the actual content of a service (for example you came across offensive content or the service was unnecessarily long - and therefore expensive)
or,
the way the service was operated (for example a prize was promised but wasn't delivered, or the operator didn't stop a paid service when they said they would),
then you can contact us either to make a formal complaint or to get advice.
There are a number of different ways to get in touch. You can: