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complaints feedback

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Name
Phone number
E-mail address
Would you like to receive e-mail alerts?
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How did you find out about PhonepayPlus?
If other, please specify
How do you rate the overall level of service?
Further comments?
Did you submit a complaint regarding a premium rate service?
yes
no
If yes, how did you complain?
If by phone - how did you find our helpline's response to your call?
If via the internet - how did you find the ease of use of the online complaint form?
If by letter/ fax - how did you find our acknowledgement of your written complaint?
How did you find our explanation of PhonepayPlus' role and powers
How did you find the way we set your expectations about likely timescales for investigation?
How did you find our achievements of these timescales?
How can we improve our complaints and customer service?
Further comments?
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