faqs
We want to help you find the information you are looking for on this site. To aid your search, below is a list of the most frequently asked questions.what is PhonepayPlus?
what are premium rate services?
how do you recognise premium rate services?
how much do premium rate services cost and where does the money go?
what sort of complaints can we deal with?
what sort of complaints can't we deal with?
how do you make a complaint?
what will happen to my complaint?
how will my complaint be handled?
how can we help with complaints about text messages?
how can I stop receiving or unsubscribe from text message services?
how can we help with complaints about unsolicited e-mails?
how can we help with complaints about unsolicited faxes?
how does premium rate access on the internet work?
what powers do we have?
can you get your money back?
what can you do if premium rate calls have been made without your permission?
how can you bar premium rate calls being made from your phone?
how are we funded?
what other organisations may be able to help me?