consultations 2004

ICSTIS LAUNCHES GOVERNANCE REVIEW
(Issued April 2004 - Closed June 2004) 
icstis has launched a consultation setting out a review of its governance arrangements to ensure that the regulations in place for premium rate services remain as robust and effective going forward as they have been since icstis' inception.
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DIRECTORY ENQUIRY (DQ) SERVICES GUIDELINE REVIEW 
(Issued February 2004 - Closed April 2004)
The consultation document, together with the six accompanying annexes are available below:

• Annexe 1 - Draft Guideline
• Annexe 2 - Complaints
• Annexe 3 - Monitoring
• Annexe 4 - Complaint/case analysis
• Annexe 5 - Oftel/icstis DQ research evaluation paper
• Annexe 6 - Summary note of DQ workshop December 2003

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