087 Workshop Videos

(Manchester & London, March 2009)

• Paul Whiteing’s ‘Welcome & overview.’
• David Oatway on  ‘087 market research’
• Mark Collins’ ‘087 compliance overview’
• Alex Littlemore’s presentation on ‘What comes next?’
• Breakout session on ‘IVR’
• Breakout sessions on ‘Undue delay’ and ‘Investigations.’
• Breakout session on ‘Pricing’
• Breakout session on ‘Network Operators and Due Diligence’

 

Paul Whiteing’s ‘Welcome & overview.’

Part 1

Part 2

 

David Oatway on 087 market research

Part 1

Part 2

 

Mark Collins’ ‘087 compliance overview’

Part 1

Part 2

 

Alex Littlemore’s presentation on ‘What comes next?’

 

Breakout session on ‘IVR’

 

Breakout sessions on ‘Undue delay’ and ‘Investigations.’

 

Breakout session on ‘Pricing’

 

Breakout session on ‘Network Operators and Due Diligence’