Code of Practice

PhonepayPlus publishes and enforces a Code of Practice which contains the rules governing the content and promotion of premium rate services. The amended Eleventh Edition of the Code of Practice took effect on 28 April 2008.

You can download the amended Eleventh Code in full or select the sections most relevant to you from the list below. It should be read in conjunction with Help Notes and Sanctions Guide.

(All downloads are available in pdf format, viewable with Adobe Acrobat, which can be downloaded free).

The Code of Practice was approved by Ofcom under section 121 of the Communications Act 2003 on 28 March 2008.
New provisions have been added at paragraphs 1.7 and 1.8, and at paragraphs 8.1 and 8.3. As a consequence the numbered sub-paragraphs in section 8 are increased by a factor of two, so that 8.1 becomes 8.3 in the new version, 8.5 becomes 8.7 and so on.

PART ONE

ABOUT PHONEPAYPLUS
1.    INTRODUCTION
2.    NETWORK OPERATORS
3.    SERVICE PROVIDERS
4.    INFORMATION PROVIDERS
5.    GENERAL PROVISIONS APPLICABLE TO ALL PREMIUM RATE SERVICES
6.    PROVISIONS RELATING SPECIFICALLY TO LIVE SERVICES
7.    ADDITIONAL PROVISIONS RELATING TO SPECIFIC CATEGORIES OF SERVICE

PART TWO

8.    PROCEDURES AND SANCTIONS
9.    ADDITIONAL PROCEDURES CONCERNING NETWORK OPERATORS
10.  APPEALS
11.  FRAMEWORK

ANNEX 1: FUNDING ARRANGEMENTS
ANNEX 2: PROCEDURES OF THE INDEPENDENT APPEALS BODY