Help Notes

All the help you need. Right where you need it.

We're not just here to enforce rules. We want to help all of our stakeholders, including you as a Service Provider, to conform to a code that's designed to ensure that our industry is a safe and profitable one. The following documents give you the information you need to do just that. They're all downloadable in a .pdf format and you can download Adobe Acrobat to read them - if you haven't already got it - for free.

Help notes relating to promotional material

• Inappropriate promotions
• Misleading promotions
• Pricing information
• Unsolicited promotions

Help notes relating to types of services

• The Conduct of Live Services
• Charitable fundraising services (May 2010)
• Defining sexual entertainment services (SES) in relation to chat & dating and virtual chat services
• Fax services
• Recording equipment requirements and a list of approved suppliers
• Consumer credit services
• Live counselling services
• Professional advice services
• Help Note on Virtual Chat services (Including text chat) (09/02/2010)

Help notes relating to prior permission

• Prior permission
• Live exemptions for prior permission (13/11/2007)

Help notes relating to network operators

• Whether you are a network operator
• Network operator on performing due diligence (02/10/2008)
• Industry Liaison Panel due diligence best practice (02/10/2008)

Help notes: Other useful Information

• Services operating on 0871/2/3 numbers (14/05/2009)
• Consumer Protection from Unfair Trading Regulations
• How and when PhonepayPlus will deal directly with an information provider (05/02/2009)
• Operation of premium rate services on 070 personal numbers (03/09/2008)
• Employment, Employment Information and Business Opportunity services
• Processing refunds