July 2010
Oral Hearing Tribunal decision: Transact Group (Holdings) Ltd
23 July 2010
An Oral Hearing Tribunal considered on 2 and 3 June 2010 a case about unsolicited text messages received by consumers between January and October 2009. The case was originally adjudicated on 29 October 2009.
> more
|
|
Research shows consumers back PhonepayPlus’ proposed Code of Practice
22 July 2010
Research released today shows that consumers back PhonepayPlus’ proposed new Code of Practice for the regulation of premium rate telephony services (PRS).
> more
|
|
PhonepayPlus publishes Annual Report 2009/10
20 July 2010
PhonepayPlus today published its Annual Report for 2009/10.
> more
|
|
PhonepayPlus consultation on new Code extended by one week
06 July 2010
PhonepayPlus today announced that it is extending the deadline for responses to the consultation on its proposed Code of Practice by one week.
> more
|
|
PhonepayPlus announces formal complaints procedure and appoints independent Lay Assessor
01 July 2010
PhonepayPlus today announced a formal policy and process to deal with complaints about the organisation and its conduct. We have appointed Hilary Bainbridge as the Lay Assessor who will independently review such complaints.
> more
|
June 2010
Notice to Industry: Update to Fact Sheet on Charitable Fundraising Services
03 June 2010
Charitable giving via mobile is becoming an increasingly popular way to donate to good causes.
> more
|
|
PhonepayPlus’ new Code consultation – summary version and fast-track online response form
02 June 2010
PhonepayPlus is currently consulting on its new Code of Practice, which represents a significant development in the regulation of premium rate phone-paid services (PRS). The new Code seeks to extend regulatory responsibility throughout the PRS value chain, introduce a new mandatory industry Registration Scheme and base regulation around a set of outcomes designed to ensure consumers can use phone-paid services safely and with confidence.
> more
|
|
PhonepayPlus responds to Ofcom’s review of non-geographic calls services
01 June 2010
PhonepayPlus has submitted evidence to the call for inputs by Ofcom for its review of non-geographic calls services.
> more
|
May 2010
PhonepayPlus issues invitation to tender for Registration System
28 May 2010
PhonepayPlus, the regulator of premium rate telephone services (PRS), today issued an invitation to tender to build a Registration System. This follows a recent consultation in which a majority of respondents agreed that PhonepayPlus should go ahead with the implementation of a Registration Scheme while it consults more broadly on how registration will support its proposed new Code of Practice.
> more
|
|
PhonepayPlus announces Complaint Resolution team
27 May 2010
PhonepayPlus today announced the creation of a new Complaint Resolution team, led by Jodie Isaac, an experienced PhonepayPlus Executive. This new team will work in collaboration with premium rate service providers to tackle minor instances of non-compliance and help increase the overall level of compliance in the industry.
> more
|
|
Parcel delivery number switched off
05 May 2010
PhonepayPlus, the phone-paid services regulator, has requested that the premium rate number 09066641142 be switched off, following two complaints from members of the public that live in the West Yorkshire area.
> more
|
April 2010
PhonepayPlus launches new, flexible regulation to benefit premium rate consumers and industry
29 April 2010
PhonepayPlus today launches a new approach to the regulation of premium rate telephone services (PRS). Today the regulator begins consultation on a new stripped-down and simplified outcomes-based Code with consumers at its heart. Central to the proposed new regime is a Registration Scheme that will shine a light on rogue providers and provide consumers with helpful information on services they may have bought, or are thinking of buying.
> more
|
|
2009/10 PHONEPAYPLUS QUARTERLY OPERATIONS REPORT Q4
22 April 2010
PhonepayPlus today published its quarterly report, covering January to March 2010.
> more
|
|
REGISTRATION SCHEME FOR PREMIUM RATE SERVICE PROVIDERS: AN INTERIM UPDATE AND SHORT CONSULTATION
13 April 2010
An interim update and short consultation on PhonepayPlus' proposed Registration Scheme for premium rate service providers.
> more
|
March 2010
PHONEPAYPLUS CONSULTS ON CHANGES TO MULTI-PARTY CHAT SERVICES PRIOR PERMISSION REGIME
31 March 2010
PhonepayPlus today launched a 10-week consultation on proposals to amend the prior permission regime currently in operation for Multi-Party Chat services.
> more
|
|
NOTICE TO INDUSTRY: ADMINISTRATIVE CHARGES FROM 1 APRIL 2010
30 March 2010
PhonepayPlus has reviewed and updated the administrative charges invoiced to companies found to be in breach of the PhonepayPlus Code of Practice, eleventh edition amended April 2008 (‘Code'). The amended administrative charges, detailed below, take effect from 1 April 2010.
> more
|
|
PHONEPAYPLUS CONFIRMS 2010/11 ADMINISTRATIVE CHARGES, BUSINESS PLAN AND BUDGET AS RESEARCH SHOWS GROWTH IN SOME MARKET SEGMENTS
30 March 2010
PhonepayPlus today confirmed its annual Business Plan and Budget for 2010/11 following its consultation published on 2 December 2009. The regulator also announced its Administrative Charges for 2010/11, which will apply from 1 April 2010. Earlier this month, PhonepayPlus confirmed its budget for 2010/11 will reduce by 3% to £4,221,850, with the resulting industry levy reduced to 0.21%.
> more
|
|
PHONEBRAIN TOP OF THE CLASS AT HOLLIS SPONSORSHIP AWARDS
10 March 2010
PhonepayPlus’ PhoneBrain schools project scoops top prize in the Education Sponsorship category at last night’s Hollis Sponsorship Awards
> more
|
|
LEVY ANNOUNCEMENT 1 APRIL 2010-31 MARCH 2011
05 March 2010
Following consultation with industry and approval from Ofcom, PhonepayPlus has confirmed its budget for 2010/11 will reduce by 3%.
> more
|
|
TEENS GEAR UP FOR MOBILE PHONE CLASSROOM CHALLENGE
04 March 2010
PhoneBrain – the schools programme set up by industry regulator PhonepayPlus that helps students create a mobile ringtone or business plan in the classroom – is back for its second year, with backing from the Department for Children, Schools and Families.
> more
|
|
PREMIUM RATE REGULATOR WARNS ‘NO TOLERANCE FOR 076 SCAMS’
01 March 2010
PhonepayPlus today warned that it will take swift action against the misuse of 076 numbers, especially when they are used to mislead consumers as part of a “missed call” scam.
> more
|
February 2010
PHONEPAYPLUS QUARTERLY OPERATIONS REPORT
24 February 2010
PhonepayPlus today published its operations report for the months of October to December 2009.
> more
|
|
REVISED VIRTUAL CHAT SERVICES HELP NOTE
09 February 2010
Following publication of this Help Note in December 2009, PhonepayPlus received a number of representations from industry stakeholders seeking clarity on the provisions in the Help Note. We have therefore decided to revise and reissue the Help Note to clarify certain points.
> more
|
January 2010
ANNOUNCEMENT BY THE TRUSTEES TO CONTRIBUTORS OF THE NEW CODE FUND OF THE LIVE CONVERSATION SERVICE PROVIDERS COMPENSATION FUND
26 January 2010
As announced on 22 May 2009, the Fund is in the process of being wound up and monies being returned to eligible contributors as at that date.
> more
|