Statements of Expectation
2009
Statements of Expectation set out how PhonepayPlus will interpret and apply provisions of the Code of Practice in relation to certain types or categories of service.
NEW MEASURES FOR MOBILE PHONE-PAID SERVICES AND THEIR MARKETING
(22 January 2009)
PhonepayPlus has today issued a final statement on mobile phone-paid services and their marketing setting out new measures to protect the public from a range of practices in the mobile premium content market which are causing complaints and undermining consumers' trust.
2007
STATEMENT ON NEW RULES FOR QUIZ TV SHOWS
(4 April 2007)
icstis has today issued tough new rules to boost consumer trust and confidence in Quiz TV shows. The new measures, which will come into force in four weeks' time, will give viewers a better understanding of their chances of getting through to programmes and clearer information on the cost of each call they make to participate.
Click here to view the press release
Click here to view icstis' revised Statement of Expectations for Call TV Quiz Services.
2006
STATEMENT ON CONSUMER REFUNDS
(3 October 2006)
icstis has today published the criteria it will use when awarding consumer refunds as part of a sanction when its Code of Practice is breached. The accompanying press release outlines possible circumstances which are likely to trigger an order to pay refunds.
2005
STATEMENT ON ITS USE OF THE EMERGENCY PROCEDURE
(15 March 2005)
icstis has issued a Statement on its use of the Emergency Procedure in response to recent serious consumer harm caused by a number of service providers.