Customer service
0800 500 212
(Mon-Fri, 9am-5pm)
Switchboard
020 7940 7474
(Mon-Fri, 9am-5pm)
Contact us
General Enquiries
For general enquiries, please call 020 7940 7474 or fax 020 7940 7456.
Enquiries & complaints about premium rate numbers
For instant information on a premium rate number, access our number checking service
If after using our online service, you require further assistance, please call our Contact Centre on 0800 500 212 between the hours of 9am to 5pm, Monday to Friday (excluding bank holidays) or access our online complaint form .
Consumers who are hard of hearing can now contact PhonepayPlus via textlink on 020 7407 3431.
Media enquiries
Our Media and Communications team can be contacted on 0207 940 7440 or emailed at pressoffice@phonepayplus.org.uk .
We do not offer a 24-hour press office service but, if you call 07912 774 339 and leave a message, we will try to return your call.
Please note that the Media and Communications team only handle enquiries from the media. Any enquiries from complainants about ongoing investigations cannot be forwarded.
If you would like to be notified each time new documents are added to our website, subscribe to our email-alerts .
Website enquiries
If you have an enquiry regarding the PhonepayPlus website, please e-mail webmaster@phonepayplus.org.uk .
Please note that this service only handles enquiries regarding the PhonepayPlus website. Any enquiries from complainants cannot be forwarded.
Copy advice
Copy advice and guidance on proposed service content is available free to service providers from the Executive. If your query relates to this, please e-mail compliance@phonepayplus.org.uk or call 0845 026 1060*.
Due to the volume of advice requested, it may take up to five working days for a written response to be produced by the Executive.
Please note that this service only handles enquiries for copy advice. Any enquiries from complainants cannot be forwarded.
*Calls provided by BT will be charged at up to 8 pence per minute at all times. A set-up fee of up to 6 pence per call applies to calls from residential lines. Mobile and other providers' charges may vary.
Industry enquiries
- Email compliance@phonepayplus.org.uk
- Call 0845 026 1060*
- Fax 0845 026 1061
- Writing to Industry Support & Policy Team, Clove Building, 4 Maguire Street, London SE1 2NQ
*Calls provided by BT will be charged at up to 8 pence per minute at all times. A set-up fee of up to 6 pence per call applies to calls from residential lines. Mobile and other providers' charges may vary.
Map and directions
PhonepayPlus
Clove Building
4 Maguire Street
London
SE1 2NQ
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Get directions to PhonepayPlus (opens in PDF)