November 2005
SUMMARY OF COMMITTEE MINUTES
30 November 2005
Summary Note of Business from the ICSTIS Committee Meeting on 27 October 2005 – held at Clove Building, 4 Maguire Street, London, SE1 2NQ.
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OFCOM PUBLISHES PROPOSALS FOR ACTION ON INTERNET DIALLERS
20 November 2005
Ofcom has published proposals to increase consumer protection against rogue diallers. Existing premium rate services regulation applies to diallers using 09 premium rate or international numbers.
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ICSTIS CONSULTS ON CONSUMER REFUNDS
11 November 2005
ICSTIS has published a consultation paper on how it intends to deal with refunds as part of its sanction powers and on proposals for developing best practice within the industry for customer service.
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ICSTIS PUBLISHES HALF-YEAR STATEMENT
10 November 2005
ICSTIS has published its half-year statement covering April to September 2005. The accompanying press release highlights, among other things, a 95% reduction in the number of complaints about Internet dialler services, a 50% fall in individual complaints, a 75% fall in calls to ICSTIS' Contact Centre and 10% growth in public use of premium rate services.
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ACTIVITY PLAN AND BUDGET 2006/07
04 November 2005
ICSTIS has issued its proposed Activity Plan and Budget 2006/07 for consultation. Responses should be submitted to Ann Austin (aaustin@icstis.org.uk) by no later than Friday 2 December 2005.
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£100,000 FINE FOR PRIZE LINE ROGUES
04 November 2005
ICSTIS has fined North Wales-based Mobile Entertainment Group £100,000 for running an automatic calling equipment scam. Please see our press release for further details.
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10TH ICSTIS FORUM
04 November 2005
ICSTIS has held its 10th Forum on 24 November at Brewers' Hall, Aldermanbury Square, London EC2V 7HR. The core issues for discussion were the 11th Edition of the Code of Practice consultation and icstis' Budget consultation.
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ICSTIS ANNOUNCES LATEST GOVERNANCE CHANGES
01 November 2005
Following extensive consultation, ICSTIS has published a statement on enhancements to its governance arrangements which are being implemented to improve its stakeholder relations. The measures include the creation of a new Industry Liaison Panel which will supersede the current ICSTIS Network Operators Committee.
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