A Question of Trust.
Annual Report 2007/8.

PhonepayPlus is the organisation that regulates phone-paid services in the UK - the goods and services that we can buy by charging the cost to our phone bills and pre-pay phone accounts. We provide advice, information and protection for consumers; and support, licensing and enforcement for businesses. Our Code of Practice sets appropriate standards for the promotion, content and overall operation of services,whether delivered by phone, fax, PC or interactive television.

Implementing clear & transparent pricing. Steering clear of harm & offence. Offering customer service & arranging refunds where necessary. Stamping out misleading & unsolicited promotions. All this breeds trust & confidence, which in turn creates profit & reward. Which is good for business & consumers, regulator & government. Trust means a happy customer & healthy market.

Sir Alistair Graham. Chairman.
Pre-empt, Prevent & Protect.

George Kidd. Chief Executive.
Trust & Reward.

Market Research.
Today & Tomorrow.

To download the full PhonepayPlus 2007/8 Annual Report, click here.

To select particular sections of the PhonepayPlus 2007/8 Annual Report relevant to you, please choose from the list below.

• Contents.
• Chairman's Statement.
• Chief Executive's Statement.
• Market Research.
• Mobile.
• Landline.
• Directory Enquiries.
• Participation TV.
• 0871.
• Supporting Industry.
• Supporting Consumers.
• The Consumer Experience.
• Building a Premium Brand.
• Investigations.
• Adjudications.
• Key Performance Indicators.
• IMCB.
• Accounts and Notes.
• Organisational Structure.