setting up services - recording equipment

Live entertainment service providers are required to record calls.

Where recording of calls has been required, such conditions as PhonepayPlus may think appropriate will apply but, in particular, service providers will normally be required to use recording equipment compatible with PhonepayPlus replay facilities which enables the time, date and content of live services to be accurately identified from the recording; such recordings must enable PhonepayPlus monitoring at all times.

Service providers should note that any lack of compliance with this will always be regarded by the Board as very serious.

All equipment must fulfil the following specifications:

1. playback facilities for the equipment must be available to PhonepayPlus at the service provider’s premises

2. all recording should be tamper-proof

3. all equipment must time and date stamp recordings

4. playback facilities must have fast-forward/rewind/pause/start/stop capability within each file

5. recording equipment should capture CLI (Caller Line Identification) if it is available from the telephone line (NB: service providers with a Data Protection Registration should register PhonepayPlus as a potential disclosee of information)

6. recording solutions must record the ISDN, a 30-line system must decode Channel 16 and put the information in the call database (Channel 16 decodes information about the call, such as CLI)

7. the number of the DDI inward line being recorded should be inserted into one of the database fields

8. all systems must allow real-time monitoring of calls by the service provider - a maximum 10 second delay is acceptable

9. it must be possible for service providers to play back calls from archive without interrupting recordings.

For the recording of multi-party chat services, the equipment must also record:

1. all parties in the total conversation as one

2. each individual person in the conversation on a separate channel of the recorder, to include the transmission and receipt elements of the call.

Please note that, if you are developing your own customised recording equipment or if you are intending to operate multi-party chat services, you will need to liaise with PhonepayPlus’ technical consultant to ensure that your recording equipment meets the above specifications. The technical consultant should provide you with evidence to support the fact that your equipment meets the above specifications. This will normally incur an hourly charge plus travel expenses. Please call to confirm the current rate.

PhonepayPlus currently has playback facilities for systems manufactured and/or supplied by the following companies. Service providers are advised that they should not purchase a system that does not appear on this list without first discussing the matter with PhonepayPlus.

Please note that it is a requirement that all service providers must have an approved recording system in place before commencing live operations.

From 1 March 2007

Requestec Ltd
Contact: Ben Weekes
3G and IP interactive video calling platform
Tel:         08707 565 797
Fax:        020 3008 7759
E-mail:     ben.weekes@requestec.com
Website:  http://www.requestec.com/

audio recording equipment

ASC telecom Ltd
Contact:  Jane Edwards
DL2, Marathon Digital recorders and Veritel Pro
Tel:          08707 544 514
Fax:         08707 544 516
E-mail:      info@asctelecom.co.uk
Website:   http://www.asctelecom.co.uk/

C3 Ltd
Contact:  John Wood
Apcentia Restore Manager digital recorder
(Sold only as part of a total solution, not to be bought separately.)
Tel:  01223 427 700   
Fax:  01223 427 711 
E-mail:   sales@c3ltd.co.uk
Website:  http://www.c3ltd.co.uk/

Computertel Ltd
Contact:   Philip Haynes
ORION range of digital recorders
Tel:   01474 561 111
Fax:  01474 561 122
E-mail:      info@computertel.co.uk
Website:  http://www.computertel.co.uk/

Dictaphone Ltd
Contact:   John Taggart
Dictaphone Guardian and Freedom equipment
Tel:  01355 571 623
Fax:   0207 878 5111
E-mail:   john.taggart@lhsl.com
Website:   www.dictaphone.com

EveryWare UK Ltd
Contact:  Mark Franklin
Multi Channel voice recorder
Tel:  08707 553222
Fax:  08707 553223
E-mail: mark.franklin@everywareuk.com
Website:  http://www.everywareuk.com/

Magnetic North Software Ltd
Contact: Solutions Team
Optimise web based voice & data recording, onsite or network based
Tel: 0116 229 2727
Fax: 0116 229 2777
E-mail: contact@magneticnorth.com
Website: http://www.magneticnorth.com/

Mercom
Contact: Claire Harrington
Audiolog Range of Digital Voice Recorders
Tel: 08700 503870
Fax: 08700 503872
E-mail: charrington@voiceproducts.co.uk
Website: http://www.voiceproducts.co.uk/

Redwood Technologies
Contact: Joanne Williams
RedResponse Recorder for DNX/INX Intelligent Switch.
(Sold only as part of a complete solution, not to be bought separately).
Tel: 01344 304 344
Fax: 01344 304 345
E-mail: sales@redwoodtech.com
Website: http://www.redwoodtech.com/

Storacall
Contact:  Ian Parberry
VoiStore range of digital recorders with web-based interface
Tel:          01932 710 710
Fax:         01932 710 711
E-mail:  sales@storacall.co.uk
Website:  www.storacall.co.uk/voistore

TelXl Ltd
Contact: Nigel Fox
UK carrier providing Network Based Intelligent Inbound Services and Call Recording
Tel:          08700 670 672
Fax:         08700 670 673
E-mail:  nigel.fox@telxl.com

THUS PLC
Contact: Network Call Recording Team
Thus Network Based Voice & Screen Recording
Tel: 0808 202 5550
Fax: 0870 164 0353
E-mail: ian.smith@thus.net
Website: http://callrecording.thus.net/optimiseregistration

Please note that recording equipment needs to be installed by a person or company recommended for the purpose by the manufacturer.